Frequently Asked Questions                           

           1. What is my Warmies soft toy made from?

1. All of our soft toys are made from microwave safe, flame resistant fabric. The filling consists of microwave safe poly-fill with natural grains and dried lavender. The products are filled with millet. All materials have been specially designed to be heated in a microwave or chilled in freezer.

   2. What fragrances are the Warmies soft toy available in?

   We use only 100% natural dried lavender flowers in all our products. The lavender fragrance will fade over time. This can be refreshed by adding a couple of drops of Pure Essential Oil. It is important to use only “Pure Essential Oil” as the cheaper “Fragranced Oils” will leave an oily mark on your microwavable toy.

   3. How should I HEAT my Warmies soft toy?

   These microwavable soft toys are designed to be heated in a microwave oven only. NEVER try to heat your soft toy in a conventional oven. For best results place the product in the microwave for a maximum of 90 seconds on high for a 600-800 watts oven or 60 seconds for an 850-1000 watts oven. Make sure the microwave turns around with the toy.

   It is essential that care is taken when heating any millet filled product in microwave to avoid damage and to ensure complete safety; Hot spots and burn holes can appear in the following circumstances:

   • The soft toy has overheated due to being heated for longer than the recommended; a soft toy must be completely cold before reheating. 
   • The turntable was not rotating properly, so the product heated unevenly causing a ‘hotspot’ to develop
   • The product was folded during the heating process, again, creating a ‘hot spot’
   • The product came into contact with residue of food or liquid on the turntable
   • Something was inadvertently stuck to the fabric which caused it to smoulder when heated
   • Perfumes, lotions, saliva or sweat were present on the fabric
   • The product was not fully dry after cleaning before being re-heated
   • The product was covered after being heated, causing the wheat grains to char.
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   4. Can I CHILL the Warmies Soft Toy?

   ABSOLUTELY! Simply pop your soft toy inside a plastic bag and leave it in the freezer for 2-3 hours. You can then use your soft toy as a cold pack or to help cool your child on hot days of use it as a cool pack.

   5. How safe is my Warmies soft toy?

   Manufactured with extra strong seams, using microwave safe thread and fabrics, the Warmies soft toys won’t spill or scald like a hot water bottle making it a much safer product.

   The Warmies have been tested to the Australian/New Zealand Toy Standard AS/NZS ISO-8124 Safety of Toys - Part 1 "Safety Aspects related to mechanical and physical properties for ages 0 to 14 years"; Part 2 “Flammability”; and Part 3 “Migration of Certain Elements”.

   Warmies soft toy also conform to the UK Toy Standard BS-EN71/2/3, the UK Microwavable Personal Warmers Standard BS8433:2004, MDA and European CE standards and have been flammability and safety tested.

   There are concerns about babies overheating and these should never be ignored. HeysMed recommends following current advice in relation to SIDS.

   More information may be found on the Australian SIDS website www.rednose.com.au.

   6. Why does my Warmies soft toy feel damp when heated?

   This is quite normal. It is due to the natural moisture content of the filling and will cease after the first few uses.

   7. How can I wash my Warmies soft toy?

   The surface can be cleaned with a damp sponge. Your Warmies soft toy should never be immersed in water. The filling will be damaged if this happens.

   8. What is HeysMed’s Policy on Refunds and Returns?

   Please choose carefully as we are not accepting if you change your mind. For any other reason please notify us within 7 calendar days of the purchas. Call our office on (03) 9465 3130 or email us at sales@heysmed.com.au to organise a replacement or refund. The item must be unopened and in its original condition.  

      9.Can I send or take my Warmies soft toy outside of Australia?


   Warmies products contain natural grains and therefore are subject to quarantine regulations in certain countries. Please check with the relevant country authorities. NOTE: Warmies cannot be exported to New Zealand due to their quarantine restrictions.