Refund policy

Refund & Return Policy

Thank you for purchasing our products at HeysMed.

Due to the nature of our business and the products we sell, items with an expiry date of less than 1 month from the date of purchase are not eligible for a refund or return.

For all other eligible items, including Warmies, please notify us within 7 calendar days of your purchase and return the item as soon as possible.

To be eligible for a refund or exchange:

• The item must be unopened and unused.

• The item must be in its original condition and packaging.

• The customer is responsible for all shipping costs associated with the return.

• For exchanges, the customer is responsible for the cost of shipping the item to the HeysMed warehouse as well as the cost of shipping the replacement item back to the customer.

• For refunds, the original shipping cost of the order will be deducted from the refund amount.

Any return or claim that has not been notified to HeysMed within 7 calendar days of purchase will not be accepted.

A 10% restocking fee may apply to returns that do not meet the conditions outlined above or are returned contrary to the approved claim.

If anything is unclear or you have any questions, please feel free to contact our customer support team. We’re happy to assist.